Over 256 passengers faced a Diwali travel nightmare as Air India flight AI138 from Milan to New Delhi was unexpectedly cancelled on Friday. The abrupt cancellation left travelers, including 10 crew members, stranded just days before the major Hindu festival. The airline cited an ‘extended technical requirement’ as the reason for grounding the aircraft, emphasizing that passenger and crew safety was the utmost priority.
Air India has arranged hotel accommodations for all affected passengers, though they acknowledged logistical challenges in securing rooms close to the airport, leading to arrangements in the wider area. The airline also confirmed resolving a critical visa issue for one passenger whose Schengen visa was set to expire on October 20, rebooking them on a flight departing Milan on October 19. Vegetarian meals are being provided to all stranded travelers, and Air India has issued a sincere apology for the significant inconvenience caused during this important festive period.